I thought I was doing something wrong until I read the reviews on here. Shipping Policy Customer support email address FAQs In Depth User Guide Detailed product information Video and System Requirements Return Policy One of our Customer Support Chat Agents will be happy to assist you. Sincerely, Debby ThePhotoStick Team or Our website provides: Live Chat with a customer support agent Click on the little round Chat Button on the bottom right corner of the home page. It is listed in the order confirmation email or text that we sent to you. One of our agents will be happy to assist you.
If you would like assistance in tracking your package, please reach out to our customer support department via Chat or email on our website. Packages may take longer to get to international destinations, and unfortunately, we cannot control or prevent this type of delay. To minimize delays, be sure to provide an accurate shipping address and telephone number! Please also be aware that delays in customs are becoming increasingly common. Delays Most International packages are delivered within 2-8 weeks, however, some packages have been delayed by an additional 2-6 weeks. Customers can also contact their local post office or customs department and ask what the delay is with their package delivery. Customers are able to track their package using that information. That emailed shipping confirmation has their order tracking number. We email all of our customers a "shipping confirmation" the day it ships out. We have a message posted on our website (in the Shipping information section) noting the international Delays. Unfortunately, the slow down is occurring on the international side. We generally ship packages out of Colorado, USA the same day the order was placed. ThePhotoStick shipping department is very efficient. Sorry to hear that your package has not arrived yet.
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